FR
Frans R
1 reviews | Active since Jul 2011
04 May 2019, 12:10
EMAIL ERRORS TO *** regarding a ***** case
I'm still trying to get an email through to FNB ***** regarding a case but i'm getting mailbox full errors i noticed via the FNB app the amount has been banked now which could have been prevented as i sent in the requested documents to ********** there are several other communications between myself and web.com they did an investigation and denied me a refund but the communication states confirmation From Web.com that the account has been closed on the 12th
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
04 May 2019, 13:03 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply04 May 2019, 13:03
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FR
Frans R's updateReviewer Update
07 May 2019, 18:24Communication from 1ShoppingCart again i'm requested to call an Int number they deducted almost everything i have and now expect me to call Dear Frans Roodt, We received your request to review your 1ShoppingCart account. In order to best serve you, we require that you speak with a member of our customer service team in order to complete your request. You can reach the team by calling 1- ********** , Monday – Friday, 10 a.m. – 8 p.m. ET. Sincerely, The 1ShoppingCart Team ********** Dear Frans Roodt, Thank you for contacting 1ShoppingCart, a Web.com company. My name is and I am happy to be assisting you today with your issue and I understand how important this is to you. However as per your previous support ticket # ********** 1, we'll need some verification info provided in order to close this account, but as you contacted us prior to the renewal date, we'd be happy to refund the charge if the account is unneeded. If you could please provide as they appear under My Account >> Billing Profile to verify that you are the account owner: 1) The final 4 digits of the credit card on file 2) The physical mailing address Once you've provided that information, we'll be happy to close the account and have the renewal charge refunded for you. I hope this information was helpful. If you have any other questions, please do not hesitate to reply to this ticket and we will be happy to assist you. You may also contact us through chat by going to the Help tab and clicking on the Chat icon. To contact support directly please call us at 1- ********** , Monday through Friday, 10am to 8pm Eastern Time. If you are calling from outside the U.S. or Canada, please call 1- ********** . Thank you for choosing 1ShoppingCart, a Web.com company! Sincerely, 1ShoppingCart Support **********
FR
Frans R's update07 May 2019, 18:24
Reviewer Update
Communication from 1ShoppingCart again i'm requested to call an Int number they deducted almost everything i have and now expect me to call Dear Frans Roodt, We received your request to review your 1ShoppingCart account. In order to best serve you, we require that you speak with a member of our customer service team in order to complete your request. You can reach the team by calling 1- ********** , Monday – Friday, 10 a.m. – 8 p.m. ET. Sincerely, The 1ShoppingCart Team ********** Dear Frans Roodt, Thank you for contacting 1ShoppingCart, a Web.com company. My name is and I am happy to be assisting you today with your issue and I understand how important this is to you. However as per your previous support ticket # ********** 1, we'll need some verification info provided in order to close this account, but as you contacted us prior to the renewal date, we'd be happy to refund the charge if the account is unneeded. If you could please provide as they appear under My Account >> Billing Profile to verify that you are the account owner: 1) The final 4 digits of the credit card on file 2) The physical mailing address Once you've provided that information, we'll be happy to close the account and have the renewal charge refunded for you. I hope this information was helpful. If you have any other questions, please do not hesitate to reply to this ticket and we will be happy to assist you. You may also contact us through chat by going to the Help tab and clicking on the Chat icon. To contact support directly please call us at 1- ********** , Monday through Friday, 10am to 8pm Eastern Time. If you are calling from outside the U.S. or Canada, please call 1- ********** . Thank you for choosing 1ShoppingCart, a Web.com company! Sincerely, 1ShoppingCart Support **********
FR
Frans R's updateReviewer Update
16 May 2019, 08:00As you can see refund arranged with 1ShoppingCart please check why its not been proccessed
Dear Frans Roodt,
Thank you for contacting technical support.
I am sorry to hear of any confusion. We are more than happy to help you out with your request. We have issued your refund on our side. When a refund is created in our system, it can take up to two days before it is issued. Once it is issued, it will take 5-7 days for your bank to accept the refund. At this point, We have done everything we can on our side, you would need to contact your bank to see why they refund has not been submitted. I also see that you have opened multiple tickets asking the same question. i will close those tickets and keep the replies to this ticket number. We apologize for any inconvenience this might have caused.
If you have any other questions please visit our comprehensive support section at https://knowledge.web.com/ or contact our Support Center and refer to ticket ***5 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
If you have any renewal needs, please reply to this ticket or chat with us at http://ts.chatwithsupport.net
Mike E
Dear Frans Roodt,
Thank you for contacting technical support.
I am sorry to hear of any confusion. We are more than happy to help you out with your request. We have issued your refund on our side. When a refund is created in our system, it can take up to two days before it is issued. Once it is issued, it will take 5-7 days for your bank to accept the refund. At this point, We have done everything we can on our side, you would need to contact your bank to see why they refund has not been submitted. I also see that you have opened multiple tickets asking the same question. i will close those tickets and keep the replies to this ticket number. We apologize for any inconvenience this might have caused.
If you have any other questions please visit our comprehensive support section at https://knowledge.web.com/ or contact our Support Center and refer to ticket ***5 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
If you have any renewal needs, please reply to this ticket or chat with us at http://ts.chatwithsupport.net
Mike E
FR
Frans R's update16 May 2019, 08:00
Reviewer Update
As you can see refund arranged with 1ShoppingCart please check why its not been proccessed
Dear Frans Roodt,
Thank you for contacting technical support.
I am sorry to hear of any confusion. We are more than happy to help you out with your request. We have issued your refund on our side. When a refund is created in our system, it can take up to two days before it is issued. Once it is issued, it will take 5-7 days for your bank to accept the refund. At this point, We have done everything we can on our side, you would need to contact your bank to see why they refund has not been submitted. I also see that you have opened multiple tickets asking the same question. i will close those tickets and keep the replies to this ticket number. We apologize for any inconvenience this might have caused.
If you have any other questions please visit our comprehensive support section at https://knowledge.web.com/ or contact our Support Center and refer to ticket ***5 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
If you have any renewal needs, please reply to this ticket or chat with us at http://ts.chatwithsupport.net
Mike E
Dear Frans Roodt,
Thank you for contacting technical support.
I am sorry to hear of any confusion. We are more than happy to help you out with your request. We have issued your refund on our side. When a refund is created in our system, it can take up to two days before it is issued. Once it is issued, it will take 5-7 days for your bank to accept the refund. At this point, We have done everything we can on our side, you would need to contact your bank to see why they refund has not been submitted. I also see that you have opened multiple tickets asking the same question. i will close those tickets and keep the replies to this ticket number. We apologize for any inconvenience this might have caused.
If you have any other questions please visit our comprehensive support section at https://knowledge.web.com/ or contact our Support Center and refer to ticket ***5 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
If you have any renewal needs, please reply to this ticket or chat with us at http://ts.chatwithsupport.net
Mike E