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maria M

1 reviews | Active since Jul 2017

11 Jul 2017, 09:57

Elligal deductions

<p>I'm an fnb customer for more than 30yrs have been paying my credit card on the 15th of every month. Last month money amounting to almost R7000 was taken from my fnb premiere cheque account the reason being my account was in arrears n was told that I have to pay my account by the 3rd of every month. I then arranged a debit order of a fixed amount of R2500 to be debited on the 15th of every month however to my surprise the amount of R2500 have been taken from my account on the 9 July 2017 am I still going to be debited the very same amount again on the 15th July 2017 as per our recorded agreement? I can't get the answer from Fnb I spoke to several fnb employees like client service n collection department. I just feel like calling it a day with FNB.</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2017, 10:13
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

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maria M's update11 Jul 2017, 11:06
Reviewer Update

Somebody from Fnb just called explaining how their system works the bottom line is my account is not in arrears I want the R2500 deducted from my account on the 9 July 15

mM
maria M's update11 Jul 2017, 11:07
Reviewer Update

Somebody from Fnb just called explaining how their system works the bottom line is my account is not in arrears I want the R2500 deducted from my account on the 9 July 17