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Nomvula B

1 reviews | Active since Jun 2012

04 Jul 2019, 13:21

Elevate Risk Indicators - I have settled all my FNB Debt with Credit Card and FNB Loans and FNB Debt Review Centre and FNB Gold Cheque Accounts

***F was the initial call I logged. I was called back by FNB Credit Card to say that there was a prescription from FNB Loans and the Debt Review Centre that they have #RiskIndicators against my banking profiles on their side.

Please may I ask FNB Loans, FNB Credit Card and FNB Gold Cheque account departments to Elevate the Risk Indicators agains my banking profiles.

I have been calling and emailing all these different departments and I am now at the point that I am now asking that you all assist me because your risk indicators in your systems are making it hard for me to move on with my life.

I am trying to acquire a homeloan, FNB is the reason my applications are getting rejected and I am not able to get this right with you guys.

Please!

FNB Credit Card, you still have not removed the cards below from my banking profile:

25 August 2015 Dear: MISS FRIEDA N BUTHELEZI RE: YOUR DISCOVERY CREDIT CARD CLOSURE LETTER Name of account holder : MISS FRIEDA N BUTHELEZI Account number : ***86 4000 Legal reference number : ***21 0733 Residual account number : ***

25 August 2015 Dear MISS FRIEDA N BUTHELEZI RE: YOUR FNB CREDIT CARD CLOSURE LETTER Name of account holder : MISS FRIEDA N BUTHELEZI Account number : ***49 2000 Legal reference number : ***17 4232 Residual account number : ***

FNB Loans, the same with you on accounts I had with you. Please guys! Please remove the Risk Indicators. I am now begging you guys.

I paid off all my FNB Debt, this is now torture.

Regards Nomvula

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2019, 16:02
Official
Good day Nomvula, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF

Regards,
 
Hello Peter Complaints Team 

*** 
NB
Nomvula B's update10 Jul 2019, 13:31
Reviewer Update
Hello FNB

It's me again! On about the same thing above. Thank you for sending me a really nice lady to call me and tell me that I will receive feedback soon but that was on 04 July 2019...

Today is 10 July 2019... no one from the bank in any of the departments I have listed has gotten back to me.

I assume then that my complaint is now ignored and I definitely will be in any position to purchase a house because you guys refuse to lift your risk indicators against my FNB products even though I no longer owe you all any money.

Quite disappointed. I guess the next step is the all loved and respected Ombudsman.

Regards
Nomvula