Electronic banking failure and I pay the price

<p>I have been a loyal customer of FNB for many years. After many sms's by FNB nagging me to set up an auto-payment on my credit card via electronic banking, I decided to do so, even though I was very nervous to do so - because WOW I will earn more ebucks. Unfortunately your system failed me (which I feared) & I was charged a ridiculous amount in interest, even after I settled my account the very next day (after I noticed the system failure). After 8 working days (instead of the 48 hours promised to premier customers), I was basically told that I am the stupid one on the electronic banking system & that I am liable for the interest. And probably laughing in the background...we caught another fool and sucked her dry. But as a 'token of goodwill' a couple of ebucks will be thrown my way. This is not goodwill. Goodwill is defined as friendly, helpful, consideration for others and compassion.</p> <p>I'm just REALLY disappointed in FNB. Loyalty means nothing nowadays. The customer is always wrong.</p>