Electricity Token not generated

On the 14/04/2023 I bought electricity for R200 using the FNB banking app. The message I got never generated the token for me. I then logged a an issue over secure chat with an agent and I was told it would take 7 days to resolve it. I had to make another purchase of R100 as I could not wait 7 days for the matter to be resolved. 2 days later I received a token which was for the R100 purchase that did.

A week later I decided to follow up as I did not hear anything from FNB, only to find out when I received the token for R100 the matter had been closed. Emily who I was chatting to was not helpful and all she did was to apologise and gave me email address and contact number to log a complaint NOT HELPFUL AT ALL.

2 weeks later I am still without my electricity purchase of R200 fnb is too lazy to pick up the phone and call the damn vendor and get the token for me.

I am livid at this point and I am told now by Robert on the secure chat that I cannot get a full refund for this.

I am utterly disappointed at FNB