1 reviews | Active since Feb 2014
Electricity purchase problem
I had a problem last month where I was unable to purchase electricity via the FNB app and I got no feedback from the technical department about the problem. I ended up purchasing electricity using a different source. Now I've tried the FNB app again and same problem. The message is "The transaction is not permitted on the selected from account". Is this a problem with the app or the municipality? The error message is wrong and not very helpful
Hello Sjvan,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to your Private banker and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Sjvan,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to your Private banker and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)