electricity bought without token number being rece

Item: FNB (First National Bank)
Rating: 2
Author: Vulnovian N

This is now the second time I have purchased electricity using the FNB cellphone banking app and I received no token. The money has already been credited from my account and I can't find anywhere on the banking app that I can see the token and I didn't receive any sms with the token nr.

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Replies (1)

FNB (First National Bank)'s replyOfficial

23 Feb 2016, 14:49

Hello Vulnovian,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 874581.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply23 Feb 2016, 14:49

Official