Electricity

On the 27 June 2018 I bought an electricity with first national bank and i never received any token form them . I logged a call and they gave me the reference number (516614 ) and they promised me that my money will be refunded after 24hours . I waited but nothing was done i called the again and they said it will take a week to get my money back still nothing was done . I called them after a week they said they don't what going on they will check with admin department and they will revert back to me . I waited again nothing was done i called them as usually the other lady told me that i must wait for 14 days then i asked to speak with the manager or team leader and it was Matlatsi. He promised to call me back the following day and I never received a call from him until now its 15 days . I don't now what do know i think i must go to the news paper and report the matter. I am loyalty member of FNB for years but they way they treat their clients its not on .