1 reviews | Active since Nov 2015
Elect city purchased,no voucher sent
I purchased electricity worth R100 yesterday with my cellphone banking and I did not receive an sms until now with the token/voucher number
Please assist in resolving this cos now I’m forced to buy another voucher but the other one has not even come through until now
sNP Dladla
********** 307088
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Service Provider Department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Service Provider Department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)