Eish, Sorry we cannot help you Mr Brown

<p>This complaint is in relation to the previous complaint with FNB, which is still unresolved. I am still waiting for my new Petro Card to be delivered to me. I went to the Newmarket Branch, where I waited almost 2 hours to be assisted, and then the branch manager assists me and promises that my new Petro Card will be delivered to me today before 12pm.</p> <p>Today I get a call from the branch manager at Newmarket Mall and he says to me that he phoned CCD Couriers and they claim that they dont have any card to be delivered to me. I asked the branch manager when am I going to get my new card and his response is, "Eish, I cant help you Mr Brown. " It amazes me that FNB employes people of this calibre - because I wouldnt!!!! They clearly dont know ANYTHING about customer service.</p> <p> </p> <p>I am giving FNB up until the end of this week to rectify the situation i.e. deliver my new Petrol Card and I want that manager from FNB Newmarket fired. If this is not rectifed, then I am cancelling ALL my accounts with FNB and moving to Standard Bank this weekend. </p>