EFT missing PAYMENT R30000

Where to even start, bare in mind am not a individual that complains it takes me a very long time but am FEDUP, but this has been the WORST, STRESSFULL experience while PREG. imagine for a R3000 eft to Capitec bank(date:30/04/2024)transaction that went missing and wasn't received. I fist thought this is not serious as it was done before a public holiday and I have never in my 31 years has experienced this with FNB. I love FNB but they have made it very very sour. The consultants at the bank tried helping on Tues, 7th May 2024 went online and requested call back, someone contacted me on the same day while i was getting assistance from the bank, and the Lady which i hope all calls are being recorded has said they will log a missing payment , she never provide a ref number to refer back to the call. a week goes by and nothing , I chat on the 13th May and got through a chat agent Nokubongwa at first she was rude as I'm already annoyed , to put the ice on top of cake, she advised that it was not logged, to RAAK EK NOU in DIE MOER IN AND STRIP MY!!!! wat die hell ??? she logged a CAS-***5-W4F5P1 she provided on chat, am in my second tri and anemic and to think here customer service sh#t. Logged complaints not one not two, and now one till today has called me or gotten back to me. REF ***, ***, *** Bongani Masina. FNB said they phone but i did not receive a call. Got an email from Lucia Snyders advising Feedback will be provided within 3 to 5 business days. Still willingly waiting and is pass now , responded to the email DOLOLO. this is a joke not even happening right now . Today went on CHAT Again, guess how many chat agents drop regardless of the system issues they have, I have manage a team of chat and I know how a chat campaign works you get a response time and warn before dropping but none of that was being done. List of names and it is WONDERFULL that in CHAT NAMES Are always captured. Zama escalated the case again , but then stopped chatting. Thero , Sinethemba, Shane, Nightingale, Keagan, Ntokozo. Out of all this ppl they are @#@#$, anyhow Riedwaan is the only chat advisor that has been assisting me , telling me they dont have access to certain things, will need to check with admin not only but advised they are investigating and will send and escalation. fully in detail explanation. what makes it so hard to provide CUSTOMER EXPIERINCE??? its one or two ppl in a callcentre that can make customer frustrated and I have no patience in the state I am in, I need to resolve by today CALL ME. even if they would since my skin color probably plays a role is this way they dont even care WOW!!!