EFT clearance

I sent money to the Absa recipient yesterday at around 13:33, for hospital emergency via online banking using pay and clear, I paid additional R40 for the service and at this moment the recipient has not received the money I called online banking today I was told it will show after an hour. After a couple of hours the recipient has still not received the funds. I made a follow-up call and I was told it shows that the payment was successful yet the recipient is still waiting for the money.