“effort” to assist a customer

Last week I wrote about how FNB assists *****. Its been exactly a week, the feedback I received from fnb is “its effort and alot of admin”. Oh Im sorry that I pay over R500 in banking fees every month, never see or use any of the benefits its meant to offer (example my apple pay still doesnt work after how many months of asking them to assist). Now you finally have to do a little bit of work for me and its “admin and effort”?! FNBs response to my previous complaint was fast but it was such a scapegoat of a response “we noted your complaint and will assist”, its been a week and no assist on that complaint.

A week later and I still havent had a card replacement, I have followed up three times and all I get is, it will be escalated and the delivery team will contact you. I am still waiting