Efficient ********** transaction reversal

Dear FNB<br> <br> I had a ********** transaction take place for a large amount on my account last night. As soon as I got SMS notification, I cancelled my bank card online and spoke to Michelle Naken at the FNB ***** Centre. <br> <br> Compliments to Michelle for speaking to me in a calm manner as I was very anxious! She explained the process and ordered me a new card immediately. She also provided me with all the necessary information to help me submit a claim.<br> <br> The transaction was reversed today much to my relief. Thank you to Michelle for talking me through a stressful process. The ***** call line is efficient, helpful and Michelle stayed on the line until I had asked all the questions I could think of. Thank you!<br> <br>