Efficient and Professional Service

I app**** for a Homeloan through an agency and it declined on affordability. I queried this directly with FNB as a client and wasnt given details by two consultants until I was helped by Themba. He was very thorough in following up, suggesting solutions and giving feedback. Something the others wouldnt do. It turned out that FNB hd a revolving credit linked to my portfolio which I eventually got Chanel, my banker to remove. Themba continued to escalate my application and to answer my questions... my gratitude is not on the outcome but iThemba (hope) he gave throughout. FNB and SA can do wth more Thembas in customer service. He proved to be an asset when I was considering moving my account. All I can say is \keep on keeping on\""