Efficiency what efficiency?

Dear FNB, I'm extremely annoyed. On the 25th of May 2019 I reported ***** on my credit card. No hassle, no fuss card was canceled and charge reversed within a week, this is great! (I thought). Two days later I had not received my card, so I went to a branch, the rep tells me for some reason the card was not ordered, so she places the order. Four days later, still no word on card delivery or scheduled delivery. Tried calling credit card division myself, gave up after holding for 10 mins. So then I tried your app based chat thing, great the rep informs me for some reason courier did not have my address, funny coz everyone confirmed this so they sent them the delivery address, this was the 4th of JUNE. Two days ago (18th of June) I call the credit card line , because the app chat thing said I was 27th in queue, and then wait twenty minutes before someone actually answers and then finally decides to connect me to CCD couriers, these people pretend like this is the first they've heard of me or my card and then say sir we didn't have your details (REALLY AFTER 3 WEEKS AND YOU EVEN TELL ME MY CELL NUMBER AS WE ARE SPEAKING), which is nonsense because no one does anything before confirming who you are via 15 different security checks anyway. Then I get an sms that they will be delivering today (20/06/2019), I tried to call to ask when I can expect them as I have an appointment of site scheduled. They DO NOT ANSWER, then I figure out they are based in Westville, I work in Westville, I could pick up the damn thing if or I could have two or three weeks ago. Highly aggravated, please sort out your logistics network, I have not had my card for almost a month. I can order something from overseas and it would get here quicker it seems.