EFfeNB

FNB -Your Service is Shocking ( non existent)at FNB Karaglen I was waiting in the queue outside the Branch from 08:55 this morning. Ticket was allocated at 09:12 and wait time specified was 5 minutes, However the branch decided to let another elderly gentlemen go In-front of me. I do not have an issue with this, however as usual you have one teller available to assist with cash withdrawals and deposits. I ended up waiting 90 minutes to be served, only to be told that you do not have my entire order that I requested mid-September – response was come back tomorrow or we can see what other branch has coins available for me What is the purpose of ORDERING over 1 month in advance if you are unable to complete the order How can you have ONE teller available, and you allow one person to remain at the teller for over 1 hour, while waiting for him to get his account details. Why don’t you have a back up plan to assist your customers In total you had 2 tellers for “other transactions” and one cash deposit teller available. 3 other staff were trying to look busy “ushering “ the customers around. One staff member was sitting in the front of the bank on a zoom meeting. Manager was nowhere in sight. One needs to take a morning off to call on FNB to collect change - You don’t even advertise a number for the branch to confirm my order is ready for collection, however you would rather have customers waiting 90 minutes in the queue, and then advise the customer to come back I am now expected to repeat todays situation tomorrow, in hope someone did their job and ordered what I requested……. Its amazing what service you offer when opening an account, however as soon as you get the customer, the service thereafter is either **** or non existent Well done FNB!!!