1 reviews | Active since May 2016
Effectiveness
<p>I am so happy with FNB for the first time in years or since i have been with them. So made an online purchase which said the price was R350 and the merchant deducted R2007.00 from my account. i emailed the merchant who told me all sorts of stories which were not true when i checked their policy. I contacted FNB and i was given an incorrect form by an *********** individual who told me to follow up within 2 days. I followed up and the call centre clerk told me an incorrect form was given who forwarded me the correct. I was told that it would take up to 40days to reverse the transaction. I completed the forms and returned it with supporting communications( on 6 Jan 2017) on monday i got an sms saying the dispute was complete and my account will be debited in 24hrs. Guess what? my account was debited at 10:00 PM later that day...WHOOP WHOOOP!</p>
Good day Ms. sedzani0
Thank you for your posting, please note that we have noted your compliment and are glad that you service matter has been resolved and we are further glad that the staff member in question has lived up to the service standard of how can we help you. We have subsequently logged a compliment with the following reference number: ***.
We thank you once again and kind regard.
Rahim Salamaan
FNB Hello Peter complaints Resolution
Good day Ms. sedzani0
Thank you for your posting, please note that we have noted your compliment and are glad that you service matter has been resolved and we are further glad that the staff member in question has lived up to the service standard of how can we help you. We have subsequently logged a compliment with the following reference number: ***.
We thank you once again and kind regard.
Rahim Salamaan
FNB Hello Peter complaints Resolution