Edward Has Discovered His Reason To Switch Away From FNB

<p>I have had a bank account with FNB since I was a child and I can honestly say that I have not experienced such disappointing and poor quality of service in my life.</p> <p>I have been struggling to get a matter resolved for over 2 months now and FNB seems to be completely content with it to just ignore my complaints. I have spoken to numerous customer care representatives who advises that they will escalate the matter to the division concerned just to have the whole process stop there.</p> <p>Now 2 months down the line I have decided to lodge my complaint once again. This was four days ago and I have yet to hear anything from FNB, except for their automated response email:</p> <p>“Dear Customer,<br /> Thank you for logging your Complaint with us. You will be contacted within 24-48 business hours to acknowledge your Complaint. Kindly note your Complaint reference number is: ********** .“</p> <p>I am truly and utterly disappointed in FNB’s service over the course of the past 2 months!</p>