Educate your staff!!!

Hello,

I had a very awkward conversation with arrogant consultant Khetiwe Rasenyalo. The next time you get some one to call me, they better know their laws as that consultant knows ****!! Listen to the call and take a look at the caliber of staff you employ, absolutely **********!!!

FNB life has been paying my credit life on my personal loans since last year. As FNB had access to my bank statements, my credit life was paid out after many fights.

Your consultant actually thinks she knows the laws behind credit life and her arroangce is appalling. According to law, in the event of total loss of income, up to 12 months installments is covered or until the consumer is financially able to honor the payments if it's before the 12 month period. And yes, it can be extended (one of my facilities have contacted me to supply for the extension of credit life benefits as a premium paid under the credit life also includes the installment).

Your consultant had the nerve to tell me that it's 6 months and thereafter, affidavits must be submitted for future claims. What bull**** is she talking about??? FNB didn't request payments after the 6th payment so please tell me what the hell she's talking about???

I want a senior to call me immediately, not some two bit consultant who wants to challenge me when I know more then her.

By the way, my overdraft and revolving was arranged without a credit life so please tell me why the facilities was arranged without complying with law. Before you decide to wonder what I'm referring to, here's a hint.....10 August 2017, it was passed by law and made clear that it was mandatory for credit facilities to have a credit life included and now I'm sitting with a facility that doesn't comply with law. Get hold of Lesego from private clients and perhaps she can explain what's going on.