Educate the complaints committee

I had a Gold Cheque Account when I moved from Std bank, which was upgraded to platinum cheque account. I battled with the debit switching process and had to do almost everything myself. I handed the gold cheque card in at malvern branch (KZN) and ask for it to be closed - no need for two acc. I was told it would happen, about 8 months have gone pass and every month FNB adds bank charges etc. to an extent its now -R1300 (+/-). I attempted to address by writing a complaint. I spoke to the idiot below and told her Reginal Gouws had previously attempted to assist, she said she sould contact him for the history - then i received the below email. I am not paying this money in to close this acc. please recitify - STD was best<br> <br> Good Day Mr Kannusamy<br> <br> I tried contacting you again with no success.<br> <br> Please be advised before the account can be closed the charges have to be settled. Please feel free to contact me on ***.<br> <br> Please be advised that this complaint will be now closed.<br> <br> Regards<br> Daneel Bhudal<br> To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser: <br> [URL Removed] <br>