HK
Hara K

1 reviews | Active since Jun 2013

22 Oct 2018, 13:34

EDO UNSUCCESSFUL (pathetic service)

EDO Unsuccessful Collection

Every month this happens; now my credit manager for my home loan application has informed me that this is viewed as me defaulting on my accounts. Which is not the case; the due date is the 25th and EDO attempts are always 24 - 72 hours early; e.g 23rd/24th

Hours on the phone and a "team of premier bankers" later; no tangible solution. Literally spoke to 8 different "consultants" with no real help.

The consultant then put me on indefinite hold; after losing his cool and raising his voice.

Official complaints; Twitter messages; emails NO SOLUTION. From stellar to the absolute worst customer service.

"How can we help you?" Pfft...so much for.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Oct 2018, 14:03
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***NF.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)