EDO collection duplication

I DO value the service you guys provide me every month and in mt opinion you are the greatest banking institution in S.A.

However i have a grievance, an EDO collection attempt has been logged against my account and the sam amount has also been deducted for the debit order. can you please insure that this problem is resolved as i do want to keep on building a long term relationship with you guys and need to be able to trust you with my finances and not have to check your work every month.

i am eagerly awaiting your positive and quick feedback on this matter.