1 reviews | Active since Dec 2017
EDO Collection Attempt withdraws
When I check a breakdown of my transactions I get an EDO Collection Attempt which takes full amount then later I get the normal debit order collected at the same amount. Why am I paying double? This is not on. I want my money back please. This started in January 2017 and has happened 3 times already
Good day Letitia Coetzee,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Letitia Coetzee,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)