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matthew M

1 reviews | Active since Jun 2016

01 Jun 2016, 05:39

EDO Collection Attempt for Credit Card payment - which was already paid.

<p>Dear FNB,</p> <p>Why, after I paid my credit card fees and put through the minimum amount required before the deadline of the 31st of May, was an EDO attempt done to take the fees from my Cheque account?</p> <p>Now you're holding up almost R4000 of money which was needed to pay my bills today. This is a major inconvenience for me.</p> <p>I want this EDO reversed immediately and the funds returned into my cheque account.</p> <p>Further I want this option of automatically taking money from my cheque account and transferring it into my credit card removed.</p> <p>And I want feedback today.</p> <p>Regards,<br />Matthew Fritz</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2016, 10:25
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

As per our telephone conversation a formal complaint has been logged on your behalf and referred to Credit Card who will provide you with feedback.

The reference number is 934837

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)