ZK
Zukiswa K
1 reviews | Active since Jul 2017
14 Dec 2019, 05:20
Edo Collection Attempt ******!
So last month I received 2 smses from FNB clearly stating that my debit order for my credit card and loan would go off on my normal debit date. Imagine my shock when I woke up with TWO Edo Collection attempts and one ended up going through. These things come with charges and I will not be liable for them as it was not authorized. I'm livid to say the least! This behaviour needs to be rectified
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
14 Dec 2019, 09:55Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Dec 2019, 09:55
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
ZK
Zukiswa K's updateReviewer Update
14 Dec 2019, 10:29I have received a call from Melissa (loans department) who assured me that my credit record will not be impacted and that no charges will be incurred. I am just awaiting feedback from the credit card division.
The swift response is appreciated.
The swift response is appreciated.
ZK
Zukiswa K's update14 Dec 2019, 10:29
Reviewer Update
I have received a call from Melissa (loans department) who assured me that my credit record will not be impacted and that no charges will be incurred. I am just awaiting feedback from the credit card division.
The swift response is appreciated.
The swift response is appreciated.