EDO Collection Attempt? A Rude agent called Lawrence

Today i am absolutely livid by the level of disrespect and rudeness experienced in the hands of one of FNB's ***** department agents.

I called in to report an unauthorized transaction that appears in my account transaction list, an EDO Collection Attempt to deduct an amount of R1299.83 from my account on the 24 August 2018? I do not have a debit order for this amount, and have no knowledge of owing this amount to anyone. I have definitely not authorised this transaction.

I called in to report this to the ***** department and went through to an agent by the name of Lawrence who failed dismally to explain to me what this collection attempt was and why it appeared as a transaction on my account. instead he told me to wait until they deduct money from my account and then to call the debit order department for a reversal. Not also did he fail to assist me log a ***** case with the department but when i tried to explain my frustration he lashed back at me and told me to do what he was telling me without offering any closure on the matter.

I then asked Lawrence to give me his surname as i was going to take this matter forward and he blatantly refused and told me he was not going to do that, hell i even had to argue and force him to give me the call reference number where he also refused telling me he was going to send it by SMS.

As an account holder of the FNB i felt very disrespected and belittled by a person who was suppose to offer me support and guidance, how do i know that my money is safe if i am going to be disregarded and disrespected by an employee who is put there to assist me?

I feel let down and i still have not been assisted with an appropriate explanation on why this EDO Collection Attempt is appearing on my transaction list or is the only option i have is to close this account and move my funds over to another bank.

Call Ref: 180 ********** 95