BK
Bongiwe K

1 reviews | Active since Jun 2018

27 Aug 2018, 08:44

EDO COLLECTION ATTEMPT

Please, FNB, can you explain, without a copy and paste response, why there was an attempt to deduct an amount of R290.44 from my account last night? I do not have a debit order for this amount, and have no knowledge of owing this amount to anyone. I have definitely not authorized this transaction.

I see many complaints of this exact nature on hellopeter. I now need to know why this is still happening if you have had an awareness of this practice since early 2017.

I also want to know who tried to deduct this money, and why and want any associated fees reversed immediately and the assurance that this will not happen again.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Aug 2018, 09:10
Official

Good Day

Thank you for your response.

Kindly be advised that this is a Trace that was for your personal loans. We have sent this matter through FNB personal loans and one of the agents will be contacting you shortly with information.

***

Kind regards,

Hello Peter Team

BK
Bongiwe K's update27 Aug 2018, 11:11
Reviewer Update
Hi the personal loan debit states personal loan repayment. this debit is after the personal loan. please advise?
FNB (First National Bank)
FNB (First National Bank)'s reply27 Aug 2018, 12:06
Official

Kindly be advised that you missed the call from loans, further attempts will be made .