Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

01 Nov 2017, 07:43

EDO Collection attempt?

Please, FNB, can you explain, without a copy and paste response, why there was an attempt to deduct an amount of R2400 from my account last night? I do not have a debit order for this amount, and have no knowledge of owing this amount to anyone. I have definitely not authorised this transaction.

I see many complaints of this exact nature on hellopeter. I now need to know why this is still happening if you have had an awareness of this practice since early 2017.

I also want to know who tried to deduct this money, and why and want any associated fees reversed immediately and the assurance that this will not happen again.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2017, 09:29
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

's update01 Nov 2017, 14:33
Reviewer Update
I received a phone call earlier from Xolisile Sello from FNB who got the transaction info from me and then got this transaction investigated. She then called me back a little later and told me that the debit order instruction had come from FNB Credit Card. The call was then transferred to Portia Nkopane from FNB Credit card who checked on her side and told me that FNB Credit card did NOT submit a debit order request on my account. So here I am. Still no idea who was trying to take money out of my account.
's update30 Nov 2017, 10:27
Reviewer Update
and, after reporting this issue last month - and having NO resolution, I see thatONCE AGAIN an attempt was made to deduct R2400 from my account - reference EDO COLLECTION ATTEMPT. PLEASE CAN SOMEONE TAKE RESPONSIBILITY FOR THIS TRANSACTION! A formal account was logged with FNB this month and I have heard NOTHING from either FNB or FNB Credit card.