EDHA No Booking Dates

I have waited patiently for Level 1 to be implemented to enable public services to resume. As a client with FNB for many years, I was relieved to have such a service with DHA giving the large amount of people an alternate option in having ID and passport renewals done. However I did encounter a few glitches, as I had registered online, paid the fee for application and then had no more availability on the booking date. Unsuccessful, I had gone directly to DHA and stood in the que with my kids, only to get to the front and the printers to complete their Biometrics were offline and not in working order. Thereafter I went to FNB Cornubia, only to be told we need a confirmation of the booking. There were a few people in the same predicaments and offered to send a contact person that could assist. We had thereafter with the use of their help secure a booking date in December, only to get to the bank on the day and the sign was on the door with the bank being closed due to unforseen circumstances! Now this is a frustration to any person as it is a system that works perfectly online, however a simple notification via bulk sms from the DHA could have prevented the disappointment of this service that is supposed to be effective in order to eliminate a back log of documents that are urgently being requested. I have yet to get a new booking date as I had paid a service provider to assist and yet as even a retrieval of a document is still not available. The mere fact is how we are supposed to get anything done when this has yet again proven that we cant get past the simple communication of information. Please do advise if anyone had the same issues...This is a very tideous and costly process at the moment.