1 reviews | Active since Oct 2012
****ed up services from FNB Connect
<p>So I join connect on the 7th of June, and I was promised my number would be port on the same day, NEVER happened. So I now call to find out what happened and I'm **** to, told that my current provider was the stumbling block. Call my current provider only to be told they did their part the day before.<br />Now I am trying to follow up the guy ignores me, (HIS NAME IS KAGISO) and when I call again he picks up and does not talk.</p> <p>What kind of kaaakkk service is this? On my third day with the Connect!!! NXA! Bull****!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
I app**** to port since the 7th of June, and complained on Friday the 9th and was promise and sent sms's that it should be done by Saturday the 10th. This did not happen till today, Sunday the 11th.
When I called on Saturday to further enquire about my port, a lady by the name of Lisa Khumalo was very rude in her response and did not want me to speak to her Team Leader. When she finally agreed to let me speak to him, she made me hold for over 40 minutes and came back with a response that he does not want to speak to me. The name of the Team Leader was Mpho Kavuli. This incident happened at 12:46pm on Saturday the 11th.
The delay to this port has been a huge inconvenience to me, for over 5 days I could not buy data and be able to navigate freely to clients because once the promised port had happened I would have lost all my dat. The harassment from Call Center agents and supposedly TEAM LEADERS WHO DO NOT HAVE THE INTEREST OF THE BANK AT HEART has lead to image despair.
THIS PORT HAS BEEN THE WORST EXPERINCE EVER, I WONDER HOW THE EXPERINCE WITH THE CONNECT TEAM WILL BE MOVING FORWARD.
I HAVE PAID OVER R690.00 TO HAVE THIS, AND THIS TREATMENT IS PATHETIC, DEFINATELY WILL LET THE WORLD KNOW OF THIS!! nxa!
I app**** to port since the 7th of June, and complained on Friday the 9th and was promise and sent sms's that it should be done by Saturday the 10th. This did not happen till today, Sunday the 11th.
When I called on Saturday to further enquire about my port, a lady by the name of Lisa Khumalo was very rude in her response and did not want me to speak to her Team Leader. When she finally agreed to let me speak to him, she made me hold for over 40 minutes and came back with a response that he does not want to speak to me. The name of the Team Leader was Mpho Kavuli. This incident happened at 12:46pm on Saturday the 11th.
The delay to this port has been a huge inconvenience to me, for over 5 days I could not buy data and be able to navigate freely to clients because once the promised port had happened I would have lost all my dat. The harassment from Call Center agents and supposedly TEAM LEADERS WHO DO NOT HAVE THE INTEREST OF THE BANK AT HEART has lead to image despair.
THIS PORT HAS BEEN THE WORST EXPERINCE EVER, I WONDER HOW THE EXPERINCE WITH THE CONNECT TEAM WILL BE MOVING FORWARD.
I HAVE PAID OVER R690.00 TO HAVE THIS, AND THIS TREATMENT IS PATHETIC, DEFINATELY WILL LET THE WORLD KNOW OF THIS!! nxa!