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EM
ELVENA M

1 reviews | Active since Nov 2013

28 Aug 2019, 07:39

****ed up *********** staff Iin branch

I am just so disappointed what is going on I've been in the branch to change my schedules payments for my 32day notice but two months later same problem and on top of that bank charges a added where they promised me I won't be charged because there's was no money in my account the bank charges is ridiculous even to go and see a consultant inside the bank they charge R75 and slot of extra charges your staff members I really *********** and just not doing their jobs you sit for hours to see someone this is really ****ed up and then some off them walk around and que is streaming I've been there twice for the same problems I dont receive SMS they suppose to rectify it instead I get **** a load of icontact emails when I do transaction

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2019, 09:20
Official
Good Day Elvena
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: *** 
EM
ELVENA M's update28 Aug 2019, 10:06
Reviewer Update
I really do hope it would be sorted this month it's one off the reasons I down graded my account because of service delivery and bank charges no one can explain and every is always sorry for the inconvenience I will make their job easier and just move my 32 day notice account because the problem does not get clarified its costing me money money