*****ed Over by FNB employee Demi Cero

On the date of 15/12/2022 at 09H32 I called FNB telephone banking call centre on *** on the reference number RYP***. My telephonic query was handled by Demi Cero based in Johannesburg Gauteng. The nature of my query pertained to a transaction on my account which was not authorised. I requested that Demi Cero reverse the unauthorised transaction, to which she responded that I will need to dispute this amount. It took Demi Cero 27 mins with long unexplained holding times in between to advise me of this. She could not explain to me why I need to dispute something which was not authorised by myself. So essentially my bank is allowing any Tom, **** or Harry to process a transaction on my account without my consent and I have to dispute it (taking 3-5 working days) should it be an invalid transaction. The service I received from Demi Cero was pathetic, to say the least, and her team leader Ryan Griffiths needs to request that she go for training as the level of service she offers is putrid.