MS
Marqius S

1 reviews | Active since Dec 2011

13 Sept 2016, 13:29

*****ed once again!!!!!

<p>Once again the trusted FNB comes through with a final shaft up the behind..... This time around I decided to consolidate all my debt and part of that was pay all outstanding amounts on my premier cheque account. This included an overdraft and the accumulated arrears amount on my account as I was unemployed for two months, not that FNB would understand that. Any case I did what any normal person would do and check the balance on my account with the interest that is shown clearly on the online banking. I then calculated that amount and paid an extra R90 into the account just for in case I had to pay to close my account (how ridiculous is that!?). The extra R90 (of which I bought R40 airtime) was immediately absorbed by additional interests and to top it all of FNB expects me to pay another ADDITIONAL amount of R178 to close my account. So in total it would be R228 and some change that added extra on my account for some other odd bull**** interest or something. I strongly urge any member of the public reading this who wants to switch his/her account rethink it very carefully and save yourself a possible heart attack in the future.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2016, 13:52
Official

Good Day

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)