****ed off with the continuous downward trend that service if going in

FNB service is getting from bad to worse , the Call centers are not manned appropriately and customers are forced to call back a millions times, my interest has gone up 3 times in the last 3 months even though additional payments have been made to counter the interest raised , there is no notification yet they insist that it was sent and they take 3 days to do anything because it needs to go to the right department. My private banker is never around when i need him yet i pay for the service, it took 2 months to get reversal done and even then with a ton of fighting .. What is happening with the service . Can you put your heads straight and get back to basics , servicing the customers . stop thinking about covering costs and having agents work from home ,COZ THEY DONT !!!! i demand for the supposed service that i am payin for. Let not even talk about ebucks, what A LOT OF CROCK .l first you punt the package im on now saying these are my benefits then suddenly i must spend more and join more to earn your measly cents . How disgracful. but hey who cares NOT FNB , the most innovative bank IN SA