AP
Anne-Marie Pretorius

1 reviews | Active since Jun 2016

29 Apr 2017, 11:24

EC FINANCE IS *****ING MONEY FROM OUR ACCOUNTS AND YOU NOT NOT CARE

<p>Ref.Ec Finance ********** 1 S</p> <p>EC Finance tried to sneek unpnlanned for money, **********ly, without my knowledge from my account last month, which resulted in insufficient funds and additional costs that I had to fork out. This month they were successful in taking that money on the 29th. I tried to stop this last month but the message was I cannot stop this debit order, EC Finance has to. Well, for your information FNB, I did not authorise this amount to be deducted, They did the same to me a year ago and repaid the money to me after threats. I am so up with all these sneaky transactions being allowed I have a good mind closing my account with you. If you cannot trust your bank to take care of you who can you trsut. As a pensioner any unplanned or ********** deductions causes shortfall, Please wake up and take care of your clients. I have again lodged a complaint via Hello Peter re EC Finance and I trust that my money, between yourselves and EC Finance will be put back into my account, even the unsufficient funds additional costs of last month should go back. I have spoken to a lawyer who is willing to take on a class action suit against EC Finance as they are *****ing from may other people. I cannot understand why you are still associating yourselves with them.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Apr 2017, 12:17
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)