eBucks - 'Your account does not qualify for discounts'
I have registered for eBucks towards the end of July and the eBucks card was made active immediately during that period. However when I login on eBucks site I still do not qualify for discounts. The products that I have, have not updated. I only have the asset from FNB Smart Bond reflecting. I am still on level 1. How long does it take for the account to update?
I have FNB Easy Account with a minimum monthly deposit of R2 000. I have Completed at least one financial transaction* a month using the FNB Banking App. I have an FNB Smart Bond with an outstanding balance of at least R50 000.
I think I should be on level 3. Please assist in rectifying this.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)