Ebucks Wimpy Vouchers Issue

This is not even worth one Star as i am very dissapointed in the service got from Ebucks.

"This incident happened on the 30th December 2024 at a Wimpy while redeeming our Wimpy Free Meal Benefit. The FNB(Ebucks) apparently had a national problem where the WiCodes and Voucher numbers could not be scanned and offline.

We contacted Ebucks while at Wimpy and a gentleman by the name of Alfred were welcoming us over the phone and says that we dont need to stress and that we should pay the amount which were R340 and we must just keep the slip and sent him a pic of it to his email and he will make sure we are getting refunded. We immediately forwarded him the slip and requested a feedback response but nothing.

I got a call with him again and asked if he received it and he said yes he will sort it out and process it. Our voucher numbers expired on 31st December 2024.

I havent received any back in my bank and in the 1st week of January 2025 i made contact with Ebucks again. I asked to speak to Alfred and the consultant said Alfred is working with the query ***Q and will be in contact soon.

I mailed Alfred to *** numerous times and no reply.

2 days ago i mailed again and mentioned it in my mail that i will take it to this platform and than banking ombudsman as this is unfair customer service ethics by FNB.

I am very dissapointed. I paid R580 for that bill and just want the R340 to be refunded into my FNB bank account...

This quarterly voucher thing for me is new and i love the idea but if this is the treatment and service i get from FNB Ebucks Division than i think i must tell the world not to go there as its a catch.

Very Very Dissapointed FNB Client Quinton