Ebucks where is my watch replacement ?

I brought an Astrum Smar****ch in the November 2021 black Friday sale via Ebucks. The watch that arrived here was 2nd hand, damaged and with the wrong charger. Initially the service to up to the point of the courier picking up the watch was great but that is where it ended. Now, almost three months and many calls and emails later, I have no idea what is going on. Also, the lady from Ebucks that helped me via email left, and it appears this request is stuck in Limbo or got lost. Not happy with the service at all, 3 months is a very long time to wait for a replacement, even worse so when you get no feedback and have to follow up all the time. I do not want to spend another R50 in airtime calling the Ebucks number.