1 reviews | Active since Dec 2016
Ebucks want to cancel my order because they having inventory issues.
<p>I have ordered an apple watch which was ready for collection the same day.</p> <p>I called in to enquire about delivery a few days later. I was told to call after 6 working days which is the SLA . I understood that.</p> <p>I called 6 working days later. The ebucks team had no idea of what was happening to my order.</p> <p> </p> <p>Finally I spoke to Gladwin Smith who now emails me and said that they don't have stock neither do the suppliers and my order is going to be cancelled.</p> <p> </p> <p>How is that my problem??? I ordered the product and expect it. It is not my problem if your inventories are not correct and make a sale. The error is not on my side and I expect what I have ordered, how does such a big business like yours operate.</p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Thank you
Thank you
