NN
N N

1 reviews | Active since Dec 2016

20 Jul 2017, 16:03

Ebucks want to cancel my order because they having inventory issues.

<p>I have ordered an apple watch which was ready for collection the same day.</p> <p>I called in to enquire about delivery a few days later. I was told to call after 6 working days which is the SLA . I understood that.</p> <p>I called 6 working days later. The ebucks team had no idea of what was happening to my order.</p> <p> </p> <p>Finally I spoke to Gladwin Smith who now emails me and said that they don't have stock neither do the suppliers and my order is going to be cancelled.</p> <p> </p> <p>How is that my problem??? I ordered the product and expect it. It is not my problem if your inventories are not correct and make a sale. The error is not on my side and I expect what I have ordered, how does such a big business like yours operate.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jul 2017, 16:28
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

NN
N N's update20 Jul 2017, 16:38
Reviewer Update

Thank you