oB
oswald B
1 reviews | Active since Dec 2020
22 Dec 2020, 10:05
ebucks vouchers being ******?
purchased 8 vouchers with e bucks on 21-12-20
5 vouchers arrived 3 are still missing after 30 hours (21-12-20)
Contacted e bucks 3times once from the fnb branch twice from the office telephone.
When phoning from the the fnb branch I did not need any identification but phoning from the office phone I needed identification via bank card which I don't have. 3 e buck vouchers of R 500 each are still missing and I again have to go the branch to query with ebucks again or possibly I have to go to the police to open a case of theft.
FNB - - - What a bank
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Replies (1)oB
Dear Customer Resolution Center
Re.: ***NF
Since writing my letter I also have continued to try to resolve the matter from the FNB Branch near us and after the usual wait for a consultant I finally got through to one and the matter was solved very quickly.
The consultant reposted the vouchers in question and they were received in full.
Thank you for your assistance and have a peaceful transition to 2021
Regards
Oswald Biribauer
oswald B's updateReviewer Update
22 Dec 2020, 12:34Dear Customer Resolution Center
Re.: ***NF
Since writing my letter I also have continued to try to resolve the matter from the FNB Branch near us and after the usual wait for a consultant I finally got through to one and the matter was solved very quickly.
The consultant reposted the vouchers in question and they were received in full.
Thank you for your assistance and have a peaceful transition to 2021
Regards
Oswald Biribauer
oB
oswald B's update22 Dec 2020, 12:34
Reviewer Update
Dear Customer Resolution Center
Re.: ***NF
Since writing my letter I also have continued to try to resolve the matter from the FNB Branch near us and after the usual wait for a consultant I finally got through to one and the matter was solved very quickly.
The consultant reposted the vouchers in question and they were received in full.
Thank you for your assistance and have a peaceful transition to 2021
Regards
Oswald Biribauer