1 reviews | Active since May 2017

12 May 2017, 11:57

Ebucks Voucher to KFC

<p>This is by far the worst service I experienced from point a to point b no one can help.</p> <p>I thought one lunch time I will use my Ebucks Rewards getting a voucher for KFC!</p> <p> </p> <p>That was what I thought and not what THEY had in mind driving 14km rushing for lunch REALLY!</p> <p> </p> <p>Springs KFC Branch couldn’t help me, go back to work phoned ebuck telling me to go to another</p> <p>KFC branch done so the evening, they couldn’t help me because the document should have stated</p> <p>The KFC WiCode Voucher.</p> <p> </p> <p>Evening Late I Receive via SMS the WiCode Voucher</p> <p> </p> <p>Next Lunch Day I go to the KFC with the Code it still decline even if the amount is much smaller than</p> <p>The voucher and tried a higher amount of voucher.</p> <p> </p> <p>Voucher can’t be returned into ebucks points</p> <p> </p> <p>Waste of good time</p> <p> </p> <p>DON’T SUPPORT THIS FUNCTION</p> <p> </p>

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Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2017, 12:44
Official

Good day Mr. jp van rooyen

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2017, 12:44
Official

Good day Mr. jp van rooyen

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2017, 12:47
Official

Good day Mr. jp van rooyen

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2017, 12:47
Official

Good day Mr. jp van rooyen

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2017, 12:47
Official

Good day Mr. jp van rooyen

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***