eBucks Voucher never deliverd after 3 weeks!

I purchased a takealot voucher from the FNB eBucks store. I purchased a eb9500 voucher which was said to be delivered in 48hrs. Its been 3 weeks and i still have not recieved my voucher. I called FNB eBucks support center and the FNB employee advised me that there was an error with the takalot vouchers and that he initated a refund of my ebucks to be reversed back into my account. its been a week and still nothing has happened.

I thought the FNB ebucks rewards system is flawless and works great but now it seems like I am being ****med for my own reward.

Very very dissapointed as a loyal FNB client for more than 6+ years