Ebucks useless and making promises they dont keep

<p>I purchased a R2000 makro voucher on ebucks while standing at till. When they processed the voucher it was only valued at R2!</p> <p> </p> <p>I phoned Ebucks and have to say, the way this was handled by both Ebucks and Makro was disgusting! I waited an hour at Makro for same to be resolved to no avail. We eventually paid with my husband's credit card as we were not prepared to stay there the whole day whislt Makro blames Ebucks and Ebucks blamed Makro. I do not understand how the issue became my problem, the client of both FNB and Makro, when the problem was between the suppliers.</p> <p> </p> <p>the call centre agent promised a cashh refund by close of business Monday 13 June 2016 all I had to send was an email. To date (14th) I received no response to email or the cash refund.</p> <p> </p> <p>I phoned again and the supervisor said that the process. Is incorrect that the call centre explained. She will get back to me!!!! Really. Now I have to sit with the issue while they have *********** staff as well.</p>