ebucks untrained FNB staff

Follow up to previous review regarding e-bucks. Someone promptly phoned me last week when I lodged a complaint on Hellopeter and said the matter will be resolved last Friday. Yes there was some re-allocation of funds between the 2 accounts however the same amount was credited and then debited again. . Which means the funds was not re-allocated between the e-bucks and cheq account. I phoned again today to enquire and was told there are not ticket logged on my name for this. Only a ticket to activate my account which I was told is unnecessary. It was however done as I received 3 passwords on that day for the e-bucks card and a sms confirmation. Once again the staff at FNB staff are untrained and confused with their advise and actions. I was also never told that it will take time to reflect on my account just that it will be rectified by last Friday.