RS
Ryan S

1 reviews | Active since Nov 2020

23 Nov 2020, 16:05

Ebucks Travel With Kulula

Here are my following issues: 1. My partner and I have both booked flights for the 30th of November which were displayed on your website. You take full responsibility when displaying any flights on your website and you should have done quality control. Now I as a client am not responsible for this as you have falsely advertised a product. 2. I am not going to pay more than the original price I paid for my flight on the 30th as you again advertised it at that price. 3. My flight was booked on Wednesday the 18th November at 9:25 am in the morning. Why does it take so many days to realize the mistake and contact me? My flight is in 6 days. This is truly unacceptable. 4. Now the flights are not on your website, why were they there in the first place? 5. Your customer service representatives expect me to pay R400+ more for another flight, this is not on. 5. I have asked to speak to management twice, I am still waiting for a call it has now been over 30 minutes. According to your representatives, you don't take calls, again not acceptable as I would like to speak to management.

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