Ebucks Travel. Very disappointing

I usually book flights using my personal account. This time I booked using my business account, as it is a business trip and expected to get access to the Slow Lounge, as I have on many occasions before but NO Access?!?

I contacted ebucks Travel and was told that this is a situation that is faced by many clients but that they cannot help with complimentary access as the processes are all automated.

Very disappointing. One would think that if this a regular issue, that a service oriented business would make provision for such instances.