JL
Jayne L

1 reviews | Active since Nov 2010

15 Feb 2021, 11:52

EBucks Travel is *******. Stay away.

EBucks Travel is useless. Stay away. We had a flight cancelled by Emirates and attempts to obtain a refund has resulted in a auto reply to our request. They won’t acknowledge further. Of course they will eventually have to refund me I’ll make sure of it but you’d think the idiots would try and do it without irritating their customers in a covid-hit environment where their very existence as an industry is at risk. You’d think the galaxy brains would be fighting hard to retain customers. Nope. They’re seemingly happy to lose customers, work and eventually their jobs.

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JL
Jayne L's update18 Feb 2021, 12:24
Reviewer Update
eBucks Travel has been in touch with me and it is solely thanks to the efforts of a Ms Kerry Powrie who took the time to attend to my issues that I am reversing my initial 1 star review into 5 stars and that I will in future remain a customer of theirs. I am still not happy that eBucks Travel continues to sell tickets for carriers that are ********* and do not honour their commitments but that's another matter entirely.