Ebucks travel is a disgrace

Absolutely disgusted with ebucks, the service and the dishonesty. Booked an international flight in August only to be advised a few weeks later there was no longer a flight available on that day and if I couldn’t travel on another day, suggest the flight be cancelled with a promise to expedite the usual 6-8 week refund. I have followed up every week for the past 16 weeks only to constantly be **** to. After no joy I personally called the airline as well as the refund department, absolutely no one is seemingly aware of the refund let alone any expedited assistance. I have lost so much money now in booking a new flight as the lead time is so short and I can not get a direct or honest answer out of anyone. Absolutely disgusted that FNB can pride themselves on a dishonest loyalty programme. Sadly this is now my second experience with ebucks travel, both of which have been beyond poor. I wouldn’t recommend their travel department to anyone.