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muhammed M

1 reviews | Active since Jul 2012

11 Sept 2019, 11:29

Ebucks travel great customer support

Dear Ebucks

I am writing this letter of appreciation for a great customer support received from one of you staff members from the ebucks travel team.

I’d like to compliment one of your employees, Linda Dineka,for the excellent service he provide me last month. Linda helped me sort out my flight bookings and really went to investigate why there was no discounts been app****.

I have always been please with the service I receive at ebucks,however linda’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Within a few days ,he was able to resolve and provide feedback that I can start the booking and kept to his word that he will resolve the issue

Thank you linda and Ebucks

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2019, 12:05
Official
Good day Muhammed, 

I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received.
 
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards

Hello Peter Complaints

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